Terms and Conditions

Refund Policy/Transfer Policy

It is the responsibility of participants to arrive on time for their scheduled class.

Refunds: Students who pay in full for classes are entitled to a partial refund only if they cancel their class within seventy-two (72) hours of their purchase date. All refunds that are approved will incur a 25% Administrative Fee. This means that the participant is only eligible for up to 75% of the purchase amount within this 72 Hour period. CPRI is not responsible for the platform fee as we use a third party vendor who charges it. All platform fees will not be refunded no exceptions. Discount codes will not be valid for transfer charges. No cancellations can be made within twenty-four (24) hours prior to the start of the course, and no refunds will be granted to anyone who attempts to cancel their course within 24 hours prior to class start date, regardless of when the course was paid for. If the online access code that was provide has been activated you will not receive a refund. 

Any customer who purchases a course within 24 hours prior to the start date and start time agrees that their purchase is “All Sales Final.” This means that there is no refund/transfers and no reschedules for any Online courses. The purchaser agrees upon checkout that no refund will be provided.

There is no refund given for any students who do not attend their scheduled course. There is no refund for any student who does not pass a course for any reason. If a student does not pass, they will not be granted any form of refund, and would need to re-enroll for a course.

How to Request a Refund: All refund requests who fall within the policy should be submitted to cpricorp@gmail.com. If a refund request is not received via email, it will not be reviewed or processed. If a Refund Request is reviewed and deemed eligible, it will be posted within 2- 4 weeks of being approved.

Group Rates: Organizations that obtain a Group Rate are not eligible for refunds. However, Transfers will be provided to High-volume organizations. The designation of High-volume is at the discretion of CPRI LLC.

Online Completion Report Policy

Please ensure that Online Completion reports are presented to the Instructor at the beginning of the course. The online Completion is a Prerequisite and as such needs to be completed before the course begins. It cannot be done once the course has already started, nor can extensions be provided to complete these materials after the course has started.

It is the course participant’s responsibility to successfully complete the Online materials. If you are purchasing the course on behalf of someone else, such as an employee, it is your responsibility to forward all the pertinent materials to the participant.

Participants who do not present a valid Online Completion Report will not be allowed to proceed in the course for certification purpose, but will be given the opportunity to audit the course for experience, however they will not be certified regardless of the success of the In-Person Skills session/Pre-course Assessment. Auditing the course will not count towards completing a Skill Session, and the participant acknowledges that auditing without an Online Completion means that the participant will need to redo the entire In-Person Skill Session on a later date when a valid Online Completion report is presented.

Missing the Online Completion report constitutes not having a Prerequisite for the course, and is considered a Fail. Participants are responsible for passing the Blended Learning materials. It is the responsibility of the participant to start Blended Learning materials on time, and should a participant present themselves without an Online Completion Report due to failing the Online materials, they will be considered a Fail. Students who did not complete the Online sessions are not eligible for a refund as they are considered failing the course. All applicable reschedule fees ($36) will apply to any participant who fail due not completing or passing their Online sessions.

Card processing times are 3-5 Business days. If you wish to have it earlier you may purchase an expedited option. All Students who purchase an expedited card portion are to allow twenty four (24) hours to allow the card too process this includes weekends. 

Appropriate Behavior and Attendance Policy:

CPRI LLC strives to maintain a safe and supportive teaching environment for all participants. Disruptive behavior is prohibited in any of our classes. Disruptive behavior is any behavior which CPRI LLC regards as speech or action which is disrespectful, offensive, and/or threatening, interferes with the learning activities of other students, impedes the delivery of instructional services, and/or has a negative impact in any learning environment – including classrooms and aquatic environments.

Disruptive behavior includes physically, verbally or psychologically harassing, threatening, or acting abusively toward an instructor, staff member, or toward other students in any activity conducted by CPRI LLC.

CPRI LLC reserves the right to remove any participant who violates this policy. CPRI LLC also reserves the right to withhold any customer from returning should they violate this policy.

Lateness Policy:

It is the responsibility of the participant to arrive on time for their scheduled class. Lateness will incur all fees associated with a class transfer. The purchaser agrees that no refund will be provided if a participant arrives late to class. Prior training or experience does not substitute classroom sessions. As an American Red Cross provider, we have to adhere to the standards for training and this means you need to be on time in order to be marked successful and obtain certification. Be advised that having prior training does not excuse lateness, and cannot be considered when factoring an assessment for certification. The instructors will not provide exceptions. Course requirements are set by the American Red Cross and all Instructors must adhere to these guidelines without exception. Asking the Instructor to violate these policies in anyway, including by harassing, interrupting a course, or in any way detracting from the educational experience of other students will result in a violation of our behavior policy, and will make you ineligible to use the transfer function.

We Can Modify the Terms and Conditions at Any Time

We reserve the right, in our sole discretion, to change, modify, add or remove the terms, conditions at any time.

The Company Makes No Warranties to the Purchaser and/or Participant of Any Kind

Changes are periodically added to the information on our Website, Materials, and Blended Learning Platform. We may make improvements and/or changes in the Materials, Website, and/or Blended Learning Platform at any time. By browsing, clicking on, purchasing, or otherwise utilizing the Website, Materials, and/or Blended Learning Platform, You agree that the Company is not liable for Your or Participant’s use of the Website, Materials, or Blended Learning Platform. The Company strives to keep the Website and Blended Learning Platform up at all times, but makes no guarantee as to any particular up-time.
The Company Makes No Representations and Grants No Warranties, Express or Implied, Either In Fact Or By Operation Of Law, By Statute Or Otherwise, Under This Agreement, And the Company Specifically Disclaims Any Other Warranties, Whether Written Or Oral, Or Express Or Implied, Including Any Warranty Of Quality, Merchantability Or Fitness For A Particular Use Or Purpose Or Any Warranty As To The Non-Infringement Of Any Intellectual Property Rights Of Third Parties Under This Agreement.
You agree that damages, if any, incurred by You or the Participant through use of the Materials, Blended Learning Platform, Website, or through taking the course shall be limited to the purchase price of the Course.